Hey there!
Some details and/or reminders now that we’ve scheduled!
Payment
To pay for our lesson, you’ll need to stop by the Racquet Club front desk on your way in or out. Racquet Club members will receive a monthly invoice with the charges.
It’s your responsibility to make sure you pay for your lessons to stay in good standing with the Racquet Club and CJ.
Refunds
At the Asheville Racquet Club there are generally no refunds available however you may contact CJ to discuss if you have specific needs.
Cancellations/Rescheduling
Cancellations with a minimum of notice of 48 hours can be credited for rescheduling or transfer to another student. In this case, please cancel/reschedule using the calendly scheduler. Do not contact the racquet club for cancellation or rescheduling.
Cancellations with less than 48 hour notice are not eligible for a refund or rescheduling unless specific circumstances warrant (at the instructor’s discretion – see Health and Safety – general tiredness or lack of readiness is not a sufficient reason).
If you are not able to make your lesson and are inside the 48 hour no-cacellation window, please let CJ know by text or email. If you are within 24 hours of the lesson and are unable to make a lesson, please let CJ know by text (303-630-9237), as I may already be working and less able to check email regularly.
Health and Safety
Please do not bring sick children (or adults 😉 ) to swim lessons – instead, cancel and re-schedule, ideally with 48 hour notice. Early cancellations can be rescheduled without issue. If a child/person is sick 3 days before a lesson, please cancel the lesson so the spot can be filled by another swimmer.
If you are confident your child/self (whoever is taking the lesson) is contagious with sudden onset symptoms and it is within the 48 hour no-cancellation window, rather than risk spreading contagious illness, we can arrange for a re-schedule in this instance. However, this is only available if you are sure that a contagious illness is involved. Please text (303-630-9237) if less than 24 hours before the lesson.
In addition, as a general practice and consideration, we ask folks to avoid coughing or sneezing toward other swimmers and to cover their mouth. We have cloth tissues on deck for blowing noses.
Inclement Weather
We follow the American Red Cross Lightning Safety guidelines at the discretion of the lifeguard on staff which means when we hear nearby thunder the pool will be closed for half an hour. When lessons are canceled because of lightning/thunder/rain CJ attempt to communicate this with swimmers’ families in a timely manner. They will be given a credit towards a future lesson unless more than â…” of the lesson has already occurred before thunder/lightning (in which case the lesson will be considered completed).